To register for the account opening, log on to sonic.pk/cod. Click on the Register button and fill out the form. Once the process has been completed, our representative will get in touch with you to activate your account.

Once your account is activated, you can logon to sonic.pk/cod with your account credentials, and click on the booking form, where you can enter shipping information, consignee information, order and product details, cash amount information and delivery mode and service type to book your shipments. You can also book orders in bulk by uploading an excel file filled with the above mentioned information. Other than that, you can also book orders directly from your e-commerce platform by integrating our APIs to your application, or you can also install our plugins for different e-commerce platforms (Shopify, etc.).

For Karachi, Lahore, Hyderabad, and Multan
Shipments booked before 03:00 PM on Trax's portal (Sonic) will be picked and dispatched the same day. Shipments booked after 03:00 PM will be Picked on the next working day.
For Islamabad and Jehlum
Shipments booked before 01:00 PM on Trax's portal (Sonic) will be picked and dispatched the same day. Shipments booked after 01:00 PM will be Picked on the next working day.
For Faisalabad and Gujranwala
Shipments booked before 02:00 PM on Trax's portal (Sonic) will be picked and dispatched the same day. Shipments booked after 02:00 PM will be Picked on the next working day.

Trax has a wide delivery network of 320 destinations across Pakistan, operated through 33 offices in Karachi, Lahore, Islamabad, Quetta, Peshawar, Hyderabad, Multan, Faisalabad, Gujranwala, Sialkot, Sargodha, Sahiwal, Abbottabad, Bahawalpur, Rahim Yar Khan, Sukkur, Dera Ghazi Khan, Dera Ismail Khan, Wah Cantt, Jhelum, Mirpur Khas, Thatta, Mirpur Azad Kashmir, Muzaffarabad, Nawabshah, Nowshera, Kamra, Kallar Syedan, Haripur, Mansehra, Pano Akil, Mardan, Vehari, Okara.

Within city, shipments will be attempted within 24 hours of the dispatched. Shipments pertaining to KLI (Karachi, Lahore & Islamabad) will be attempted within 1-2 working days after the pickup. Shipments pertaining to all the other destinations will be attempted within 3-4 working days.

A maximum of 3 attempts will be made for each shipment, and in case the consignee refuses to accept the Shipment or is found unavailable/ unresponsive during the delivery attempts, our customer support department will confirm the return for such shipments with the consignee before the shipment is being scheduled for return to the shipper. The shipment will be returned to the shipper within 7 working days of return confirmation and he/she will be charged for return as per agreement.

Trax has classified its delivery network into four Tiers or Zones.

Zone A refers to major cities like Karachi, Lahore, Islamabad, Faisalabad etc, which are directly connected with each other.

Zone B refers to cities which are connected through Zone A cities like Rahim Yar Khan, Sahiwal etc.

Zone C refers to smaller cities having relatively lesser frequency and volume of deliveries than Zone B

Zone D refers to remote towns and locations having relatively lesser frequency and volume of deliveries than Zone C

Shipper are responsible for the packaging of their shipments & it should be packed /sealed with the Trax Labels pasted on it. Shipper can use their own branded / non branded flyers which should be fully sealed, but should avoid using transparent packaging.

Sensitive shipments should be marked with a Fragile sticker so as to indicate the Operations to take special care. It's also advisable to use Styrofoam boxes to ship highly fragile products like cosmetics, electronics, etc. All the fragile/sensitive shipments are shipped on shipper's risk.

Flyers from any other vendor (Courier Company) would not be accepted & such shipments will be hold in operations at the time of shipment arrival.

Trax offers flyers in three sizes i.e. Small 13*9.5 inches (charged at Rs. 10 per unit), Medium 18*12 inches (charged at Rs. 15 per unit), Large 20*14 inches (charged at Rs. 20 per unit).

Flyers can only be requested after your account has been activated & first request of flyers delivery will be done on cash only. (future requests can be adjusted in account).

Reimbursement Accounts are regular COD accounts for which charges are deducted at the time of payments. On the other hand, Corporate Invoicing Accounts are the accounts for which delivery payments are transferred fully and Trax sends an invoice for service charges on weekly, fortnightly or monthly basis. The pricing structure for both the accounts is also different.

All the COD accounts fall under the Reimbursement category, whereas accounts for bulk movements (Overland) are categorized as corporate invoicing accounts.

Payments for every delivered shipment will be reimbursed to the shipper within 24 Hours of the delivery, through IBFT only.Please note that all the charges pertaining to each shipment will be deducted at the time of payment.

Trax charges the shipment delivery based on the weight of the shipment delivered. Other components of pricing are cash handling, fuel surcharge or insurance etc and will be applied as per the agreement with the client.

Delivery for Out of service or non-service areas will be charged separately after getting the approval from shipper.

Minimum Chargeable weight for shipments moved using Overnight delivery service is 0.5Kg.

Minimum Chargeable weight for shipments moved using Overland services is 5Kg.

Shipments weight charges are calculated according to either the dense weight (actual weight of the mass of the shipment) or the volumetric weight (the 3D dimensions of the shipment) whichever is higher.

The volumetric weight will be applied based on the following formula:

{Length (cm) X Width (cm) X Height (cm)} /5,000

Claims will only be acceptable for the shipments lost during transit. Moreover, for the accepted claims upto 80% of the value will be reimbursed to the client. Claims will not be acceptable in case of damage due to improper packaging of the product.

The claim will be processed once the required documents are furnished. For example: Purchase Slip, Clearing Documents, etc.

Any claim for the shipment return/insurance/delivery after 30 days of pick-up will not be entertained. Once the Shipment is being delivered to the consignee, no claim shall be acceptable.

Trax will not be held responsible in case of any damage or harm done to shipments owing to unforeseen or cataclysmic events, for example: earthquakes, fires, surges, mobs and strikes etc.

To avail the insurance, customer will have to inform their concerned Account Manager prior to opening the account. The insurance cost borne will be 3% of the value of Shipment for all the general items, for electronic items, it will be 5% of the value of Shipment.

Taxes will be applicable on total shipment charges depending on the origin of shipments. 13% GST will be applied to the shipments originating from Sindh, whereas 16% GST will be applied to the shipments originating from Punjab.

You can move any sort of product through Trax, except for the below mentioned categories:

Currency, jewelry, Bullion, Antiques, Liquor, Stamps, Precious Metals, Precious Stones, Works of Art, Fire Arms, Plants, Drugs, Explosives, Animals, Perishable goods and items, Negotiable Instruments in bearer form, Lewd Objects, Obscene and Pornographic Material, Industrial Carbons and Diamonds, hazardous or combustible materials, and all other items/articles restricted by IATA (International Air Transport Association), ICAO (International Civil Aviation Organization) and any item whose distribution is regulated by law or by any statute of the Provincial or Federal Government.

TRAX will have full legal authority to act against the customer in case any such item is found in any shipments.

Trax provides you the Value Added Services of replacement delivery through which you exchange products with your consignees at their doorsteps, reverse pickups where you can recall orders from your consignees and receive at your doorsteps, delivery or return intercept where you can dispatch an order of the same product from the current location rather than recalling to your address and dispatching again, vendor pickups for marketplaces to arrange timely pickups from their vendors using the dropship model.

Feel free to contact our Customer Support through Landline (0213-877-22-22), email (cs@trax.pk) and through our Facebook page. You can also add requests or lodge complaints though our portal Sonic. Our Customer Support department will be operating from 09:00 am ¨C 6:00 pm, Monday to Saturday. All the queries/complaints related to the customer support will be entertained during the time mentioned above.